Terms of Service

1. Definitions

The following terms have the meanings set forth below throughout this Agreement:

• *"Agreement" means these Terms of Service, together with the Privacy Policy and any other policies incorporated herein by reference.
• *"Company," "we," "us," or "our" refers to Handled, the operator of the Platform accessible at gethandled.net.
• *"Platform" means the Handled web application, API, and any related tools, features, or services provided by the Company.
• *"User," "you," or "your" refers to any individual or entity that accesses or uses the Platform.
• *"Output" means any text, communication, document, strategy, recommendation, or other content generated by the Platform in response to User input.
• *"User Content" means any information, text, documents, or data submitted by a User to the Platform.
• *"Subscription" refers to a paid access plan to the Platform, as described in Section 6.
• *"Free Tier" refers to the limited access to the Platform available without a paid Subscription.
• *"Intellectual Property" or "IP" means all patents, trademarks, service marks, trade secrets, copyrights, and any other proprietary rights.

2. Acceptance of Terms

By accessing or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to this Agreement, and references to "you" include both you individually and that organization.

We reserve the right to modify this Agreement at any time. Changes become effective upon posting to the Platform or notifying you via email. Continued use of the Platform after notice of changes constitutes acceptance of the updated Agreement. If you do not agree to any modification, you must discontinue use of the Platform immediately.

3. Nature of Service — Communication Assistance Only

IMPORTANT NOTICE: HANDLED IS A COMMUNICATION ASSISTANCE PLATFORM. NOTHING ON THIS PLATFORM — INCLUDING ANY OUTPUT, SUGGESTION, STRATEGY, TEMPLATE, DOCUMENT, ANALYSIS, OR OTHER CONTENT GENERATED OR PROVIDED BY HANDLED — CONSTITUTES LEGAL ADVICE, LEGAL REPRESENTATION, FINANCIAL ADVICE, MEDICAL ADVICE, OR PROFESSIONAL ADVICE OF ANY KIND.

Handled is not a law firm. The Company does not employ attorneys in any advisory capacity. No attorney-client relationship, financial advisor relationship, or any other professional advisory relationship is created between you and the Company by your use of the Platform.

Outputs generated by the Platform are intended to assist you in communicating effectively and navigating administrative situations. They are starting points for your own independent judgment, not final determinations.

By using the Platform, you expressly acknowledge and agree that:

• *All decisions and actions taken based on Platform Outputs are solely your own responsibility;
• *Outcomes of disputes, negotiations, or administrative matters are not guaranteed;
• *For matters involving legal rights, legal proceedings, regulatory compliance, or significant financial consequences, you should consult a licensed attorney or qualified professional in your jurisdiction;
• *The Platform does not verify the accuracy of information you provide, and Outputs are only as reliable as the inputs you supply;
• *Platform Outputs may not reflect changes in applicable law or regulations that occurred after the underlying AI models were trained.
• *Where the Platform indicates that a situation may benefit from professional legal counsel, this recommendation is generated automatically based on general characteristics of the situation and does not constitute a legal assessment, a referral, or a guarantee that legal representation is required or advisable. You should exercise your own judgment in determining whether to consult an attorney.

4. Eligibility and Account Registration

You must be at least 18 years of age to access or use the Platform. By using the Platform, you represent and warrant that you meet this age requirement and that you have the full legal capacity to enter into this Agreement.

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify the Company immediately of any actual or suspected unauthorized access to your account. The Company is not liable for any loss arising from unauthorized use of your account before notification.

The Company reserves the right to suspend or terminate your account at any time, with or without notice, if we believe you have violated this Agreement or if continued access would expose the Company or other users to harm or legal liability.

5. Acceptable Use Policy

You agree to use the Platform only for lawful purposes and in compliance with all applicable laws and regulations. You agree that you will not use the Platform to:

• *Generate content intended to harass, threaten, defame, or harm any individual or organization;
• *Produce or submit false, misleading, or fabricated information for use in any dispute, legal proceeding, or official communication;
• *Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• *Engage in fraud, deception, or any illegal activity;
• *Violate the privacy, intellectual property, or other rights of any third party;
• *Attempt to reverse engineer, decompile, or extract source code from the Platform or its underlying AI systems;
• *Scrape or systematically extract data from the Platform without express written permission;
• *Use the Platform to train, fine-tune, or develop competing artificial intelligence or machine learning models;
• *Circumvent any access controls, rate limits, or security measures implemented by the Company;
• *Resell or sublicense access to the Platform without express written authorization.

6. Subscription, Billing, and Payment Terms

7. Intellectual Property Rights

8. Document Storage and Processing

Handled Pro subscribers may upload documents to the platform for analysis and may have documents generated by the platform automatically saved to secure cloud storage. By using these features, you agree to the following:

9. Third-Party Services

The Platform relies on third-party services including Anthropic (AI output generation), OpenAI (research pipeline), Clerk (authentication), and Stripe (payment processing). Your use of the Platform is subject to these providers' independent terms and policies. The Company is not responsible for the performance, availability, or conduct of any third-party provider.

10. Disclaimers of Warranties

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT: (A) THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE; (B) OUTPUTS WILL BE ACCURATE, COMPLETE, LEGALLY SUFFICIENT, OR APPROPRIATE FOR ANY PARTICULAR PURPOSE OR JURISDICTION; OR (C) THE PLATFORM IS FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE PLATFORM AND ANY RELIANCE ON PLATFORM OUTPUTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES; FAILED DISPUTE OUTCOMES; ADVERSE LEGAL JUDGMENTS; OR ANY OTHER LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM.

THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

These limitations apply regardless of the form of action or basis of claim, even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow exclusion of certain damages; limitations apply to the fullest extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, agents, successors, and assigns from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• *Your use of or access to the Platform;
• *Your violation of any provision of this Agreement;
• *Any User Content you submit;
• *Your violation of any applicable law or the rights of any third party;
• *Any dispute between you and a third party arising from your use of Platform Outputs.

13. Dispute Resolution and Binding Arbitration

14. Governing Law

This Agreement is governed by the laws of the State of Oklahoma, without regard to conflict of law provisions. To the extent any dispute is not subject to arbitration, you consent to the exclusive jurisdiction of state and federal courts in Oklahoma.

15. Term and Termination

This Agreement remains in effect for as long as you use the Platform. The Company may suspend or terminate your access immediately, without notice, for any reason including breach of this Agreement. Sections 3, 7, 9, 10, 11, 12, 13, and 16 survive termination.

Upon termination, you may export accessible User Content within thirty (30) days, after which the Company may delete your data per the Privacy Policy.

16. Modifications to the Platform

The Company reserves the right to modify, suspend, or discontinue the Platform or any feature at any time, with or without notice, without liability to you or any third party.

17. General Provisions